Vertex Global Travels and Tours

At Vertex Global Travels and Tours, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide while using our website or booking our travel services.

By using our website and services, you agree to the terms outlined in this policy.

Information We Collect

We may collect personal information, including:

• Full Name
• Email Address
• Phone Number
• CNIC / Passport Information
• Travel Preferences
• Payment & Booking Details

This information is collected to process bookings, provide customer support, and improve our travel services.

How We Use Your Information

Your information may be used for:

• Confirming and managing tour bookings
• Customer support and communication
• Sharing travel updates and important notifications
• Improving our services and user experience
• Processing payments and refunds

We do not sell, rent, or share your personal information with third parties except where required for travel arrangements or legal obligations.

Data Protection

We take appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, while we strive to use commercially acceptable methods to safeguard data, no online platform can guarantee complete security.

Cookies & Website Usage

Our website may use cookies and analytics tools to improve performance and user experience. Cookies help us understand visitor preferences and optimize our services.

Travel Policies

Children’s Policy

• Children under 3 years of age can travel free of charge.
• Children aged 3 years and above will be charged full package rates.

Cancellation & Refund Policy

• 50% refund will be provided if the booking is cancelled at least 15 days before arrival.
• No refund will be issued for cancellations made less than 15 days before arrival.
• For flight cancellations, airline policies and terms will apply.
• Refund requests will be reviewed and processed within 14 working days.

Third-Party Services

Some services, such as airlines, hotels, transport providers, and payment gateways, are operated by third parties. Their respective terms and privacy policies may also apply during your booking and travel experience.

Policy Updates

Vertex Global Travels and Tours reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

Contact Us

If you have any questions regarding our Privacy Policy or travel policies, feel free to contact our support team through our website or customer service channels.

Vertex Global Travels and Tours
Your trusted partner for unforgettable journeys across Pakistan.